1. Who is responsible for your personal data?
We are EPIC Investment Partners LLP, trading as EPIC Investment Partners, and we are the controller of the personal data we collect via our website and when you contact us.
Our contact details are:
Registered office: Audrey House, 16-20 Ely Place, London, EC1N 6SN
Telephone: +44 (0) 20 7269 8860
The contact details of our Data Protection Officer are:
Name: Hiren Patel
2. What personal data do we collect?
The types of personal data we may collect and use about you will depend on how you use our website or contact us, and the information you choose to provide.
The types of information we may collect directly from you are:
- Email address
- Telephone number
- Job title and company (if applicable)
- Interests and preferences
The types of information we may collect from you automatically are:
- IP and MAC address
- Browser types and language
- Operating system and platform type
- General location data- the country from which you accessed our website
- Software and hardware attributes (including device IDs)
- Referring and exit pages and URLs
- The number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our websites, the date and time you used the website, any form submitted, error logs, and other similar information.
We will use this information to assess and improve the performance of our website, our services, our marketing activities and the information we provide.
We may use a variety of technologies, including cookies and similar technologies, to assist in collecting this information. Our Cookies Policy sets out information about the cookies we use on our website.
3. Ensuring the lawful use of your data
We will only use your personal data where we have a lawful basis to use it.
We may sometimes need to use data to comply with our legal obligations (for example to pass on details related to fraud).
In other instances, we will ask for your consent to use your data, for example, to send email or SMS marketing to you.
Further details of how we use your personal data are provided below.
4. How and for what purposes will we use your personal data?
We use your information for various purposes depending on the types of information we have collected about you and the website features you use. In particular, we collect your information for the following purposes:
- To contact you in response to your enquiry about our products and services;
- To provide you with collateral you have requested such as factbooks and prospectuses;
- To send you email or SMS marketing (where you have consented to us doing so);
- To personalise the marketing we send you;
- To respond to you if you report a problem with our website; and
- To enhance and improve your experience on our website, ensure the security of our facilities and develop the services and products we offer.
5. With whom will we share your personal data?
Our group companies may also share your personal data for analytics and marketing purposes, where permitted by data protection laws. We will only share your personal data with third parties (including our group companies) for them to use for their own direct marketing purposes when you have given your consent for us to do so or it is otherwise permitted by data protection laws.
We may also share your personal data in connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets). In these circumstances, we may need to share your personal data with a prospective buyer and external professional advisors such as accountants, insurers, lawyers or financial institutions.
We may be required to share your personal data with the police, administrative authorities (such as HMRC) or other enforcement, regulatory or Government bodies, where we are legally obliged to do so.
We may also share your personal data with our external professional advisors such as accountants, insurers, lawyers or financial institutions to comply with our legal obligations and enforce our legal rights.
6. International transfer of your personal data
As some of our group companies are located in countries outside of the UK and the EEA, it may be necessary for your personal data to be transferred to or accessed from outside the UK and the EEA in order for you to use our website and for us to manage our relationship with you.
If we do this, we have procedures in place to ensure your data receives the necessary protections.
Where we transfer your personal data to countries deemed to provide an adequate level to data protection by the UK Information Commissioner’s Office, we rely on that decision to transfer your personal data.
7. Keeping personal data secure
We will take appropriate technical and organisational measures to keep your personal data confidential and secure in accordance with our internal procedures covering the storage, disclosure of and access to personal data. However, the internet is not a completely secure medium.
8. For how long will we retain personal data?
9. Your rights
You have certain rights with respect to your personal data which are summarised below. Some of the rights are complex therefore, not all details are included in the summary:
- Right of access: you can ask for copies of all the information that we process about you;
- Right to rectification: you can ask to have inaccurate information held about you corrected;
- Right to erasure: you can ask for the information held about you to be erased (subject to certain criteria);
- Right to restriction of processing: you can ask us to restrict the processing of your information (under certain circumstances);
- Right to data portability: you can, under certain circumstances, request that we transmit your personal data to another provider of services.
10. Right to object
Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe we have an overriding legitimate reason to continue processing your personal data or we need to process it for the purposes of legal claims.
11. Exercising your rights
12. Your right to withdraw consent
13. Your right to make a complaint
If you have a complaint about the way we process your personal data or think that we have not complied with your rights, you can make a complaint to your data protection regulator.
In the UK, this is:
The Information Commissioner’s Office
Telephone: 0303 123 1113 or 01625 545745
Fax: 01625 524510
We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office (or, if you are based outside of the UK, your data protection regulator), so please do contact us in the first instance.